Resolved -
This incident has been resolved.
May 5, 07:45 CEST
Update -
The preventive fix to ensure this issue does not recur has been released. We are continuing to closely monitor the plugin.
May 4, 13:26 CEST
Monitoring -
The issue has now resolved. We’re continuing to implement a preventive fix to ensure it doesn’t recur, and we are actively monitoring the plugin’s availability.
Apr 28, 09:19 CEST
Identified -
We believe to have found the issue and are working on a fix.
Apr 24, 15:57 CEST
Update -
We are continuing to investigate this issue.
Apr 23, 11:48 CEST
Investigating -
We are currently investigating timeout issues affecting our Heroku server for PTC Cloud. The issue was first noticed on April 22, and we are already in contact with Heroku to resolve it as quickly as possible.
Apr 23, 09:39 CEST