The preventive fix to ensure this issue does not recur has been released. We are continuing to closely monitor the plugin.
Posted May 04, 2026 - 13:26 CEST
Monitoring
The issue has now resolved. We’re continuing to implement a preventive fix to ensure it doesn’t recur, and we are actively monitoring the plugin’s availability.
Posted Apr 28, 2026 - 09:19 CEST
Identified
We believe to have found the issue and are working on a fix.
Posted Apr 24, 2026 - 15:57 CEST
Update
We are continuing to investigate this issue.
Posted Apr 23, 2026 - 11:48 CEST
Investigating
We are currently investigating timeout issues affecting our Heroku server for PTC Cloud. The issue was first noticed on April 22, and we are already in contact with Heroku to resolve it as quickly as possible.
Posted Apr 23, 2026 - 09:39 CEST
This incident affected: Page Tree Creator Pro (cloud) and Page Tree Creator former Space Tree Creator (cloud).